Frequently Asked Questions
Common questions about service, pricing, and 24-hour emergency response across Brevard County.
Service & Scope
- What services do you offer?
- Drain cleaning, hydro jetting, sewer line repair, water heater service, and general plumbing across Brevard County. Camera inspection comes standard on any line we cannot clear with a cable. One license number covers all of it.
- How fast can a tech reach me?
- Same-day dispatch across the eight Brevard cities we cover during normal business hours. After-hours and weekend calls roll to the on-call tech through the 24-hour line in the footer. A dispatcher confirms the arrival window before the truck rolls.
- Do you handle commercial properties?
- Yes. Restaurants, retail, multi-family, and small office buildings. Grease lines, mop sinks, and main sewer service are routine work for our trailer-mounted jetter. Recurring maintenance schedules available for kitchens that need them.
Pricing & Estimates
- How much does drain cleaning cost?
- Flat-rate by drain type, quoted before the cable goes in the line. Most household clogs land in a predictable range; main line and recurring work get priced separately. No trip charge when the work is approved on-site.
- Do you give written estimates before starting?
- Always. Larger jobs (sewer repair, repipes, water heater swaps) get a written estimate before any work begins, and you sign off before the truck stays. Standard drain cleaning is quoted at the door and confirmed on the invoice.
24-Hour Emergency
- Is your 24-hour line really 24/7?
- Yes. A live dispatcher answers the after-hours line — not a voicemail box. The on-call tech is paged the same call. The number is pinned to the sticky banner and the footer on every page.
- What counts as a drain emergency?
- Active sewage backup, a fixture overflowing onto the floor, no working toilet in the home, or a slab leak running water. If you cannot use water anywhere in the property, call the 24-hour line — that is the bar.
About 321 Drains
- Are you licensed and insured?
- Yes. State of Florida plumbing contractor license and general liability insurance on file — both numbers live in the footer of every page. No day-labor subs on our trucks; every tech works under the same license.